A customer recently experienced an issue where ConfigMgr Software Center would not load and crashed. Errors in SCClient_[DOMAIN]@[USERNAME].log indicated issues with querying WMI.
Call to ExecuteQuery failed, Query: "Select * From CCM_Application WHERE UserUIExperience = TRUE" (Microsoft.SoftwareCenter.Client.Data.WmiConnectionManager at ExecuteQuery)
Exception caught in ExecuteQuery, line 465, file C:\__w\1\s\src\DataAbstractionLib\WmiDataProvider\WmiConnectionManager.cs - Type System.Runtime.InteropServices.COMException: (Microsoft.SoftwareCenter.Client.Data.WmiConnectionManager at ExecuteQuery)
StackTrace: at System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32 errorCode, IntPtr errorInfo)
at System.Management.ManagementObjectCollection.ManagementObjectEnumerator.MoveNext()
at Microsoft.SoftwareCenter.Client.Data.WmiConnectionManager.ExecuteQuery(String query)
Found exception of type System.Runtime.InteropServices.COMException; wrapping in type Microsoft.SoftwareCenter.Client.Data.WmiException (Microsoft.SoftwareCenter.Client.Data.WmiException at .ctor)
Call to ExecuteMethod failed, WMI MethodName "StoreEvent", MethodClass "CCM_ClientEvents", called by , error code -2147467259 (Microsoft.SoftwareCenter.Client.Data.WmiConnectionManager at ExecuteMethod) SCClient 19/10/2022 14:38:46 1 (0x0001)
Exception caught in ExecuteMethod, line 407, file C:\__w\1\s\src\DataAbstractionLib\WmiDataProvider\WmiConnectionManager.cs - Type System.Runtime.InteropServices.COMException: (Microsoft.SoftwareCenter.Client.Data.WmiConnectionManager at ExecuteMethod) SCClient 19/10/2022 14:38:46 1 (0x0001)
StackTrace: at System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32 errorCode, IntPtr errorInfo)
at System.Management.ManagementObject.InvokeMethod(String methodName, ManagementBaseObject inParameters, InvokeMethodOptions options)
at Microsoft.SoftwareCenter.Client.Data.WmiConnectionManager.ExecuteMethod(String methodClass, String methodName, Dictionary`2 methodParameters, String callerMethodName) SCClient 19/10/2022 14:38:46 1 (0x0001)
These errors suggested an issue with one of their application deployments, to verify this I suggested they exclude an affected device from all appplication deployments.
This worked around the issue so the customer began a process of elimination to identify the specific application deployment which was causing the problem.
Once the application was identified, its deployment was deleted and the application re-created.
